Privacy Policy

1. Introduction

Contoll Pty Ltd ("Contoll", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform and related services (the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, business name, and password when you create an account.
• Business Information: Company details, ABN/ACN, business address, and industry type.
• Customer Data: Information about your customers that you input into our system, including names, contact details, addresses, and service history.
• Financial Information: Billing details, bank account information for payouts, and transaction records processed through our platform.
• Communications: Messages, emails, and other communications you send through our Services.
• Job Data: Photos, notes, signatures, and other documentation related to jobs you manage through our platform.

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: Pages viewed, features used, time spent on pages, and interaction patterns.
• Location Data: General location based on IP address; precise location only with your explicit consent for features like job check-in.
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies.

2.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction details from Stripe for payment processing.
• Authentication Providers: If you sign in using Google or other providers.
• Business Partners: Referral information or integration data from connected services.

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Operate and maintain our platform, process transactions, and deliver features you request.
• Improve Services: Analyze usage patterns to enhance functionality, fix bugs, and develop new features.
• Communicate: Send transactional emails (invoices, job confirmations), service updates, and support responses.
• Marketing: With your consent, send promotional communications about our products and services.
• Security: Detect and prevent fraud, unauthorized access, and other harmful activities.
• Legal Compliance: Comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing, email delivery, SMS services).
• Your Customers: When you send quotes, invoices, or job confirmations to your customers through our platform.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights, safety, or property.
• With Your Consent: When you have given us explicit permission to share your data.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Row-level security ensuring users only access their own data
• Secure payment processing through PCI-compliant providers (Stripe)

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We may retain certain information after account closure for:

• Legal and regulatory compliance (tax records, financial data)
• Dispute resolution and fraud prevention
• Enforcing our agreements

You may request deletion of your data at any time by contacting us. We will process your request in accordance with applicable laws.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a portable format.
• Opt-out: Unsubscribe from marketing communications at any time.
• Withdraw Consent: Withdraw consent for processing where consent was the legal basis.

To exercise these rights, please contact us at privacy@contoll.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Enable core functionality like authentication and security.
• Analytics Cookies: Understand how users interact with our Services.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We use service providers located in various jurisdictions, including the United States. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: